Editorial team · Technologies, Software
InfoWeb Marketplace · Editorial team
Published on 2 July 2018 · 4 min read
The hotel sector faces many challenges. Industry professionals must constantly improve their performance and productivity to adapt to new business models and to meet the demand for price transparency and high-quality stays. Guests today want to be free of constraints, enjoy the comfort of home and have a truly unique and memorable experience.
Digitalization is a strategic lever for meeting these expectations and enabling staff and hotels to maintain an advantage in a particularly competitive market.
Smart Hotel Solution, a unique, comprehensive and modular solution serving performance
Siemens now offers a solution based entirely on digitalization for 3 to 5-star hotels. Made up of several software modules and applications, Smart Hotel Solution forms a modular architecture supervised by a single multi-discipline platform. The platform coordinates the synergy between the hotel's different systems and its technical equipment, and ensures the consistency of information.
To suit all sizes and types of hotels, the offering has been divided into three categories covering the three essential disciplines, each fully customizable:
- Silver: a solution without supervision for small establishments (3-star hotels) with simple room management needs. It includes, for example, compact, communicating controllers connected to a card switch to set the room to comfort / pre-comfort mode depending on the presence of the badge.
- Gold: for mid-sized hotels (3 to 4 stars) with more complex needs in terms of equipment and facility management. It includes, for example, coordinated management of room or meeting room automation (HVAC, lighting, blinds) with preprogrammed standard functions, badge holder management, etc.
- Platinium: a complete solution for large, high-end hotels (4 stars and above). For automation and overall management of technical equipment with access via tablet and smartphone.
Beyond these recommendations, each hotel or hotel group can build the solution suited to its needs.
A connected and personalized stay experience
With its new offering, Siemens provides connected, interactive and secure solutions to give hotel guests a new digital experience.
It includes a Bluetooth access control function, which makes the room key digital and simplifies the check-in procedure by sending a virtual key by email. Guests can thus access their room directly with their smartphone, whatever their arrival time. They can take complete control of their environment and easily personalize the comfort of their room (temperature, lighting, air conditioning, ambiance scenarios, etc.) from their smartphone app or from a bedside tablet (via wifi).
Guests also have access to additional services: orders pre-programmed by the front desk, and information on the hotel's services and opening hours (restaurant, spa, etc.)
Improving operational efficiency and customer service
Smart Hotel Solution also helps hotel staff by making the day-to-day management of hotel activities easier. To this end, Siemens has developed the ?Hotel Manager? solution: a web server made up of a hotel management tool for the front desk and mobile applications for floor and maintenance staff:
• AppReception, a website enabling front desk staff to manage, for example, check-ins and check-outs, the sending of digital keys to guests' smartphones, and the assignment of access rights to common areas such as conference rooms or fitness areas. Arrivals and departures are simplified, leaving staff more available for guests' specific requests. Monitoring the status of each floor facilitates coordination with housekeeping and the technical team.
• AppService is a mobile application for housekeeping and floor staff. It allows them to monitor the status of the floor in real time and to manage operations better, with a clear prioritization of current or upcoming tasks as well as guest requests. For example, it sends notifications to the front desk as soon as a room is ready.
• AppMaintenance, for technicians and operators, for the configuration and maintenance of Bluetooth installations.
Seamless integration of all technical building disciplines and interoperability
The Siemens offering is based on all of its areas of expertise (comfort, safety, security, energy, hypervision) and on digital technology, with solutions dedicated to the hospitality trades.
DesigoTM CC (Control Center) is the hypervision platform that unites all the disciplines involved and orchestrates their synergy to deliver functionalities that match the hotel's operational and performance needs as closely as possible.
The platform shares the information collected with the hotel's reservation system. DesigoTM CC thus enables the management of a hotel group to monitor the activity of its different establishments: energy consumption, maintenance operations, etc., as well as the quality of comfort and of the services offered to guests. The platform is therefore a major asset for optimizing the overall operation of a building and improving its energy efficiency.
Smart Hotel Solution, the Siemens solution for the hospitality sector
InfoWeb Marketplace · Editorial teamPublished on 2 July 2018 · 4 min read
The hotel sector is undergoing profound change. Establishments must now cope with demanding guests looking for ever more personalized services, regulatory and environmental requirements, the impact of new technologies, and a lack of time to optimize all of their processes.
Siemens Building Technologies, an expert in building technologies, wishes to support industry professionals through these changes and is launching a dedicated offering for the first time: Smart Hotel Solution. With this unique, comprehensive and modular solution, Siemens enables hoteliers to offer their guests a new, connected and personalized stay experience, while optimizing the overall operation of their establishment (from space management based on occupancy to fire safety, including heating and air conditioning).
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Meeting the expectations and needs of a sector undergoing profound changeThe hotel sector faces many challenges. Industry professionals must constantly improve their performance and productivity to adapt to new business models and to meet the demand for price transparency and high-quality stays. Guests today want to be free of constraints, enjoy the comfort of home and have a truly unique and memorable experience.
Digitalization is a strategic lever for meeting these expectations and enabling staff and hotels to maintain an advantage in a particularly competitive market.
Smart Hotel Solution, a unique, comprehensive and modular solution serving performance
Siemens now offers a solution based entirely on digitalization for 3 to 5-star hotels. Made up of several software modules and applications, Smart Hotel Solution forms a modular architecture supervised by a single multi-discipline platform. The platform coordinates the synergy between the hotel's different systems and its technical equipment, and ensures the consistency of information.
To suit all sizes and types of hotels, the offering has been divided into three categories covering the three essential disciplines, each fully customizable:
- Silver: a solution without supervision for small establishments (3-star hotels) with simple room management needs. It includes, for example, compact, communicating controllers connected to a card switch to set the room to comfort / pre-comfort mode depending on the presence of the badge.
- Gold: for mid-sized hotels (3 to 4 stars) with more complex needs in terms of equipment and facility management. It includes, for example, coordinated management of room or meeting room automation (HVAC, lighting, blinds) with preprogrammed standard functions, badge holder management, etc.
- Platinium: a complete solution for large, high-end hotels (4 stars and above). For automation and overall management of technical equipment with access via tablet and smartphone.
Beyond these recommendations, each hotel or hotel group can build the solution suited to its needs.
A connected and personalized stay experience
With its new offering, Siemens provides connected, interactive and secure solutions to give hotel guests a new digital experience.
It includes a Bluetooth access control function, which makes the room key digital and simplifies the check-in procedure by sending a virtual key by email. Guests can thus access their room directly with their smartphone, whatever their arrival time. They can take complete control of their environment and easily personalize the comfort of their room (temperature, lighting, air conditioning, ambiance scenarios, etc.) from their smartphone app or from a bedside tablet (via wifi).
Guests also have access to additional services: orders pre-programmed by the front desk, and information on the hotel's services and opening hours (restaurant, spa, etc.)
Improving operational efficiency and customer service
Smart Hotel Solution also helps hotel staff by making the day-to-day management of hotel activities easier. To this end, Siemens has developed the ?Hotel Manager? solution: a web server made up of a hotel management tool for the front desk and mobile applications for floor and maintenance staff:
• AppReception, a website enabling front desk staff to manage, for example, check-ins and check-outs, the sending of digital keys to guests' smartphones, and the assignment of access rights to common areas such as conference rooms or fitness areas. Arrivals and departures are simplified, leaving staff more available for guests' specific requests. Monitoring the status of each floor facilitates coordination with housekeeping and the technical team.
• AppService is a mobile application for housekeeping and floor staff. It allows them to monitor the status of the floor in real time and to manage operations better, with a clear prioritization of current or upcoming tasks as well as guest requests. For example, it sends notifications to the front desk as soon as a room is ready.
• AppMaintenance, for technicians and operators, for the configuration and maintenance of Bluetooth installations.
Seamless integration of all technical building disciplines and interoperability
The Siemens offering is based on all of its areas of expertise (comfort, safety, security, energy, hypervision) and on digital technology, with solutions dedicated to the hospitality trades.
DesigoTM CC (Control Center) is the hypervision platform that unites all the disciplines involved and orchestrates their synergy to deliver functionalities that match the hotel's operational and performance needs as closely as possible.
The platform shares the information collected with the hotel's reservation system. DesigoTM CC thus enables the management of a hotel group to monitor the activity of its different establishments: energy consumption, maintenance operations, etc., as well as the quality of comfort and of the services offered to guests. The platform is therefore a major asset for optimizing the overall operation of a building and improving its energy efficiency.