Lounge Up, a mobile customer service app for hotels, clubs and resorts

LoungeUp, a mobile application that boosts both hotel revenue and guest satisfaction.
To grow direct sales to customers, hoteliers must stand out and offer travelers a unique experience.
LoungeUp is the mobile application that makes this possible: it facilitates interactions between hotels, clubs or resorts and their guests, brings stays to life, informs travelers, showcases the services on offer and makes them more accessible. For their part, guests easily access all kinds of useful information and services directly on their phone or tablet.

?The hotel industry has been shaken up in recent years, but the fundamentals have not changed: listening to guests and exchanging with them naturally generates guest satisfaction, and it is the best way to ensure a hotel's success. We are convinced that mobile devices offer hoteliers an extraordinary opportunity to strengthen their relationship with their guests, improve their satisfaction and therefore hotel revenue,? explains Mathieu Pollet, co-founder and CEO of LoungeUp.

LoungeUp was born from several observations:
- few opportunities for exchange between the hotel and its guests. 5 minutes only on average;
- very strong demand from travelers (95%) for local recommendations;
- 70% to 75% of Europeans travel with a smartphone, 48% of Americans with a tablet;
- hoteliers' prices and margins are under pressure due to the growing power of online travel agencies and review sites.

LoungeUp's benefits for guests:
- an unprecedented interactive experience;
- receipt of entertaining, targeted information throughout the stay;
- quick access to the services of the hotel, club or resort;
- the ability to order or book at any time of day, even when away from the property;
- no language barrier.

Quick and easy connection to the app: simply connect to the hotel's wifi to access the app download on a smartphone or tablet (iPad, iPhone, Android).

LoungeUp is managed by the hotelier
With an ultra-simple backoffice, hotels manage LoungeUp in real time: activate one or more modules, update content and images, send a message to one or more guests, promote a new service, a special offer, etc.
The backoffice also lets the hotelier select the language of their choice to manage their LoungeUp app and also to receive guests' messages and requests.
LoungeUp offers eight modules that are very easy to activate and configure

?Messaging?
To communicate with guests, whether or not they are on the property, with no language barrier (the language of delivery is chosen automatically). Messages can be pre-recorded and sent to one person or to a group. For example: ?group of French-speaking guests?. Messages are delivered by SMS or displayed when logging in to LoungeUp.

Examples of use:
Mini satisfaction survey: ?Did your first night with us go well??, ?What did you think of your spa treatment??
Concierge: ?You have received a parcel at reception; would you like us to bring it to your room??
Recommendation: ?It's raining today, here is what we suggest...?

**?Ordering?**
To present, promote and sell the services of the hotel, club or resort: room service, spa, shop purchases, activity bookings... For each service, the property designates the ?point of contact? person(s) who receive the guest's request. As for the guest, they can book from anywhere at any time.

**?Restaurant?**
Presentation of the dining offer of the hotel, club or resort (menu, partner restaurants, recommendations, etc.) and the ability to book in real time.

**?Social?, for an unprecedented 2.0 stay**
With LoungeUp linked to Facebook, guests let their friends know about their arrival at the hotel, share pictures of their room, etc. The hotel gains visibility on social networks and increases its reputation.
For travelers, the module makes it possible to communicate with other hotel guests, adding an original touch to the stay!

**?Weather?**
Geolocated 5-day forecasts. The hotel can specify the snow depth if it is located in the mountains or the color of the swimming flag if it is by the sea.

**?Free Spaces?**
Hotels, clubs and resorts use them according to their needs: concierge recommendations, team presentation, event calendar, excursion offers, etc.

**?Games? & ?Newsstand?**
For a moment of entertainment and relaxation, through a list of games for young and old, as well as access to numerous newspapers and magazines (paid access for some media). The hotel thus offers its guests a wide variety of titles without having to manage subscriptions.

They have tested and approved LoungeUp:

**5-star hotels**
Altapura, Val-Thorens, France
Fermes de Marie, Megève, France
Le Grand Balcon, Toulouse, France
Villa Marie, Ramatuelle, France

**4-star hotels**
Cazaudehore-La Forestière, Saint-Germain-en-Laye, France
Le Général, Paris, France
Plaza Tour Eiffel, Paris, France
Powers Hotel, Paris, France
Holiday Inn Porte de Clichy, Paris, France

**3-star hotels**
Hôtel Cadran, Paris, France
Les Jardins d'Eiffel, Paris, France