Editorial team · Technologies, Software
InfoWeb Marketplace · Editorial team
Published on 16 July 2020 · 3 min read
CitizenM now offers a contactless guest journey in all its hotels
InfoWeb Marketplace · Editorial teamPublished on 16 July 2020 · 3 min read
CitizenM innovates by offering a 100% contactless experience. For 10 years, citizenM hotels have represented a new generation of hotels, whose philosophy is affordable luxury for all: prime locations and a unique experience, without the exorbitant prices. A pioneer in the use of new technologies to enhance the guest experience, citizenM was the first hotel chain to offer its guests fully autonomous check-in in under a minute, thanks to automatic kiosks. A revolution and a first step towards dematerialization that citizenM has continually refined ever since.
Today, the group is unveiling a completely redesigned and optimized guest journey built around a strong concept: "contactless". Available through a dedicated app, this journey will be rolled out across the chain's entire network of hotels. The result of a year of research and development, this international launch comes in a particularly demanding health context. New health standards and the need for social distancing are shaking up the tourism industry, pushing hoteliers to reinvent themselves and devise new protocols.
With its new guest journey, the group offers the most dematerialized experience possible. Thanks to a dedicated app, travelers concerned about their health and safety can enjoy a stay with complete peace of mind. From check-in to check-out, including opening the room door, controlling the room's features, and room service, guests can control everything from their smartphone.
During the pandemic, citizenM did not remain idle and wanted to support the most vulnerable people as well as all those mobilized during this crisis by donating 1000 of its "MoodPads" to isolated people in hospitals and nursing homes in Paris and London. Beyond this initiative, citizenM also decided to support all those who have been committed over recent weeks by offering them 1 000 hotel rooms. Bookings are now flexible, with the option to cancel free of charge 24 hours before arrival, in all citizenM hotels until the end of 2020.
The spaces have been redesigned to allow a regular supply of fresh air in all areas of the hotel: the rooms, the lobby and the common areas. For added safety, the hotel chain has opted for an on-demand housekeeping service: guests choose to have their room cleaned whenever they wish, with clean, disinfected linen every day.
From now on, every hotel provides hand sanitizer for the safety of its guests and employees. Social distancing signs and safety routes are clearly defined. Luggage, common areas and rooms are disinfected with electrostatic sprayers. citizenM is renowned for the efficiency of its services: highly efficient teams are on the ground, day and night. Breakfast is sealed and available via room service or takeaway.
cantineM still offers delicious coffees and craft cocktails created by its baristas. And to limit interactions, a single payment system has been introduced for added safety.
With its new guest journey, citizenM offers a 100% digital experience with remarkable features:
- Contactless check-in and check-out
- Payment for hotel purchases
- Complete control of the room's ambiance: lighting, blinds and temperature
- Food and drink ordering
- Complete control of the room's entertainment
- Other services (extra pillows, toiletries, wake-up calls...)
In addition to the contactless experience, app users can discover trendy spots and great tips in the city. The app has a search filter to find nearby activities. The most active users will be rewarded with badges so they can become a true mobile citizen. An advanced yet above all effective technology, which citizenM is convinced will become the new standard for travelers around the world.
Today, the group is unveiling a completely redesigned and optimized guest journey built around a strong concept: "contactless". Available through a dedicated app, this journey will be rolled out across the chain's entire network of hotels. The result of a year of research and development, this international launch comes in a particularly demanding health context. New health standards and the need for social distancing are shaking up the tourism industry, pushing hoteliers to reinvent themselves and devise new protocols.
Room service, check-in, check-out... everything can be controlled from a smartphone
With its new guest journey, the group offers the most dematerialized experience possible. Thanks to a dedicated app, travelers concerned about their health and safety can enjoy a stay with complete peace of mind. From check-in to check-out, including opening the room door, controlling the room's features, and room service, guests can control everything from their smartphone.
During the pandemic, citizenM did not remain idle and wanted to support the most vulnerable people as well as all those mobilized during this crisis by donating 1000 of its "MoodPads" to isolated people in hospitals and nursing homes in Paris and London. Beyond this initiative, citizenM also decided to support all those who have been committed over recent weeks by offering them 1 000 hotel rooms. Bookings are now flexible, with the option to cancel free of charge 24 hours before arrival, in all citizenM hotels until the end of 2020.
Safety at citizenM with redesigned rooms, lobby and common areas
The spaces have been redesigned to allow a regular supply of fresh air in all areas of the hotel: the rooms, the lobby and the common areas. For added safety, the hotel chain has opted for an on-demand housekeeping service: guests choose to have their room cleaned whenever they wish, with clean, disinfected linen every day.
From now on, every hotel provides hand sanitizer for the safety of its guests and employees. Social distancing signs and safety routes are clearly defined. Luggage, common areas and rooms are disinfected with electrostatic sprayers. citizenM is renowned for the efficiency of its services: highly efficient teams are on the ground, day and night. Breakfast is sealed and available via room service or takeaway.
cantineM still offers delicious coffees and craft cocktails created by its baristas. And to limit interactions, a single payment system has been introduced for added safety.
The new citizenM app dedicated to hotels
With its new guest journey, citizenM offers a 100% digital experience with remarkable features:
- Contactless check-in and check-out
- Payment for hotel purchases
- Complete control of the room's ambiance: lighting, blinds and temperature
- Food and drink ordering
- Complete control of the room's entertainment
- Other services (extra pillows, toiletries, wake-up calls...)
In addition to the contactless experience, app users can discover trendy spots and great tips in the city. The app has a search filter to find nearby activities. The most active users will be rewarded with badges so they can become a true mobile citizen. An advanced yet above all effective technology, which citizenM is convinced will become the new standard for travelers around the world.
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